FAQ

Information on Bouncing House Rentals in Santa Rosa Beach FL and other towns

  

Are you insured?

Yes, we have full liability insurance for all of our products.

Do you deliver to parks?

Yes, we deliver to all parks that allow inflatables. Please consult the Parks and recreation department you are having your event at for more details (eg. To obtain permits,make a reservation, size restrictions and insurance requirements) Contact our office for park rental process and requirements.

How far in advance should I reserve?

We recommend you reserve about 1-2 weeks in advance, but you can place your order any time as long as we still have availability. For Park Orders it is required to reserve at least 1 week before the event date for insurance processing.

Do I need to place a deposit? If so, by when?

Yes, a 50% deposit is required 7 days before the day of the event on orders greater then $400.00. The remaining balance can be paid C.O.D. upon delivery or with a credit card.

Is it normal to tip the driver?

Yes, tipping is greatly appreciated by our drivers. Generally it is customary to tip 10%-15% for services based on the level of service. Party rentals are considered a service since you technically do not purchase anything nor pay sales tax because of it.

Do you deliver and set up the inflatables?

Yes, we handle the delivery, setup and pick up for all inflatable games; however, delivery of tables and chairs is only "delivery". Setup of tables, chairs is the responsibility of the renting party. We will drop off all items at the address requested and return to pick up the items. We ask that you prepare the items for pick-up just as they were dropped off; that is to say that tables and chairs should be folded and put away as they were dropped off. We will coordinate with you for the delivery and pickup times so the products are set up before your event starts and picked up after your event finishes.

Is the Blower included?

Yes, the blowers used to pump the inflatables are included in the rental price.

Does the blower need to stay running the whole time?

Yes, The unit will begin to deflate as soon as the power is turned off. We required that you keep the unit power on from delivery to the end of your event, unless instructed otherwise for weather conditions.

Is a Generator Included?

No, if you do not have electrical power available at your setup location than you MUST rent a Generator. If you do have a Portable Generator and want to use that instead of renting one, you must Contact Us to make sure it will have enough power to support the inflatable/game/concession.

Are your products clean?

Yes, all of our products are fully disinfected and cleaned after every use. We take hygiene very seriously, that is why we fully inflate every product at our warehouse and clean them after they are returned. Our cleaning products are safe and Non toxic.

Are your inflatables and games safe?

Yes, all of our products are fully disinfected and cleaned after every use. We take hygiene very seriously, that is why we fully inflate every product at our warehouse and clean them after they are returned. Our cleaning products are safe and Non toxic.

What age groups are the inflatables for?

Inflatables are generally good for all ages. Some inflatables are more suited for smaller kids, some more suited for teens or adults. Please refer to each products page or contact us for more detail.

What happens if a product malfunctions?

It is rare for a product to malfunction, but if it does happen during your event we recommend you give us a call so we can help access the problem. If it is needed, we will send out a driver or someone from our company to fix the problem or bring a replacement product.

What is your cancellation policy?

If you must cancel your reservation for any reason, we require you give us a 2 day notice before your event day.

What if it rains on the day of the event?

If its heavy rain we call you to cancel the order. If its just a light drizzled we still deliver unless you don’t want to keep it, you can call and cancel the day of the event by 7:30 am at the latest.

Which cities do you deliver to?

We deliver to cities in Okaloosa, Walton and Bay counties listed below. If your event is outside of our delivery area you can still give us a call at 850-502-3708 to see if we will be able to deliver, sometimes, based on the day or how many orders we have going out, we might be able to go out further than usual.

We deliver our Bouncing Houses and Castles to: Destin, Santa Rosa Beach, Miramar Beach, Panama City Beach, Fort Walton Beach, Freeport, Crestview, Niceville, Valparaiso, Okaloosa Island, Seaside, Seagrove, Alys Beach, 30A areas.

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